IRCTC ticket booking, the IRCTC website experienced a major outage, causing inconvenience to thousands of travelers. Many rely on this platform for booking train tickets. This is the second such incident this month, leaving users frustrated during peak travel times. However, there are ways to manage your train bookings even during these outages. Here’s all you need to know.
What Happened to the IRCTC Website?
The Indian Railways’ IRCTC ticket booking platform went down on Thursday. Users could neither access the website nor the app. The platform displayed a message stating the service was unavailable due to maintenance work.
According to Downdetector, over 2,500 complaints were reported during the outage. Many users took to social media, especially X (formerly Twitter), to express their frustrations. The outage was especially problematic for those trying to book Tatkal tickets.
How to Book Train Tickets During an IRCTC Outage
If the IRCTC website is down, alternative methods can help. Here’s how you can still book your train tickets:
1. Visit the Nearest Railway Station
Railway stations across India have ticket counters. You can visit these counters, fill out a reservation form, and book your tickets in person.
2. Use Trusted Third-Party Platforms
Several apps and websites integrate with IRCTC’s systems. These platforms offer ticket booking options when the IRCTC website is inaccessible.
3. Call the Indian Railways Enquiry Number
You can dial 139 for assistance. The helpline allows you to check train availability and book tickets. This service is available through an interactive voice response (IVR) system or with the help of a representative.
4. Visit Post Offices That Offer Ticketing Services
Some post offices in India also allow train ticket bookings. Check for nearby post offices providing this facility.
Tips for Booking Tickets During Outages
Carry a valid ID proof while booking tickets in person. If train tickets are unavailable, explore alternative travel modes like buses or flights for urgent travel. Planning can help you avoid last-minute hassles during IRCTC outages.
Also read | Google Announces Android XR OS for XR Devices
How to Cancel or Reschedule Tickets During an Outage
Canceling or rescheduling train tickets during an IRCTC outage is possible through alternate methods. IRCTC provides several options for this:
Customer Care Numbers
Call these helpline numbers for assistance with cancellations or modifications:
- 14646
- 08044647999
- 08035734999
Email Support
You can email IRCTC at etickets@irctc.co.in for cancellations, refunds, or rescheduling assistance. Include all necessary details like ticket number and passenger information.
Visit Ticket Counters
You can also visit the railway station’s ticket counters to cancel or modify tickets in person.
Challenges Faced During IRCTC Outages
During outages, Tatkal bookings are often impacted, leading to missed opportunities for travelers. Users also face delays in accessing refunds or cancellations. To minimize disruptions, staying informed about the outage duration and alternative options is crucial.
Also read | Top 10 Cybersecurity trends to expect in 2025
Why Do IRCTC Outages Happen?
IRCTC outages can occur due to scheduled maintenance or technical issues. The platform serves millions daily, and high traffic volumes can sometimes overwhelm the system.
What Can IRCTC Users Do During Outages?
Be prepared with backup options. Know the nearest ticketing facilities, helpline numbers, and trusted apps for bookings. Save emergency contact details for assistance. Planning alternatives in advance ensures smoother travel during disruptions.
Conclusion
IRCTC ticket booking outages can be inconvenient, but knowing alternative booking and cancellation methods can save your plans. Visit ticket counters, use third-party apps, or call helpline numbers for support. For cancellations, rely on customer care or email services provided by IRCTC.
Stay prepared, keep a valid ID proof, and explore alternative travel options if needed. With these tips, you can navigate IRCTC outages without stress.